Full-Service Provider Transition for a Growing Company

A $32M plan had outgrown its incumbent recordkeeper. As plan assets and participant count grew, the existing provider's platform limitations — in reporting capabilities, participant support, and investment architecture — became increasingly apparent. The plan sponsor engaged Regency to evaluate the market and manage a transition.

Regency developed a structured RFP, managing distribution across our actively screened universe and collecting proposals from qualified platforms. We built a detailed comparison matrix covering fees, service model, investment architecture, participant tools, and implementation capabilities — presenting the plan sponsor with a clear, documented basis for the selection decision.

Vendor selection, contract negotiation, and the full conversion process were managed by Regency from start to finish, including trustee-to-trustee transfer coordination, participant communication strategy, and post-transition service monitoring. The transition was completed on schedule with no disruption to participant account access or plan operations.