Recordkeeper Transition for a Small-Market Employer

A company with a $3.2M 401(k) plan had not conducted a competitive recordkeeper evaluation in six years. During that period, the plan's assets had grown meaningfully, participant needs had evolved, and the recordkeeping marketplace had changed significantly — yet the plan remained with its original provider under terms that had never been renegotiated.

Regency initiated a structured market analysis, developing a formal RFP and distributing it across our screened universe of recordkeeping platforms. The evaluation surfaced a significantly more cost-effective alternative with enhanced participant engagement tools, a stronger mobile experience, and a more capable service model — all at materially lower cost.

The transition was managed by Regency from discovery through implementation, including participant communications, data migration coordination, and blackout period management. The new arrangement delivered improved service and documented cost savings from day one. The full case study is available to qualified plan sponsors upon request.